Herrehatter og -luer

Frequently Asked Questions

Find answers to common questions about our products and services

Are any purchases final sale?

Some items are final sale and cannot be returned, including beauty products, bodysuits, face masks, intimates & lingerie, jewelry, swimwear, and wholesale orders. Most other items can be returned within 7 days of delivery. For full details, see our Return & Refund Policy.

When will I get my order?

Shipping times vary by country. After your order ships, you’ll receive a tracking number to monitor delivery.

Where are your products manufactured?

All of our products are proudly manufactured in the United States.

How much does shipping cost?

Shipping costs vary depending on your order’s weight (in pounds) and your country. Orders over $100 qualify for free shipping, which is automatically calculated in your local currency at checkout. For more details, please see our Shipping Information page.

Is my personal information safe?

Yes! Our website uses SSL protection to secure your personal information, including payment and address details. We never sell or rent your data, and it’s only shared with trusted partners for order processing, shipping, or marketing. For more information, read our Privacy Policy.

Can I return an item if I don’t like it?

Returns are only accepted within the United States. Eligible items can be returned within 7 days of delivery in their original condition with tags attached. Return shipping is your responsibility unless the item was incorrect or damaged. No exchanges are allowed. For full instructions, read our Return & Refund Policy.

How is my privacy protected?

We collect only necessary information to process orders and improve your experience. You can opt out of marketing emails anytime and request details about your data. For more information, see our Privacy Policy.